Frequently Asked Questions
Everything you need to know about shopping at Gauthier Gift Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you will see a 'Gift Message' field. Enter your note there, and we will include a beautifully printed card with your package at no extra cost.
What is your return policy for gift items?
We offer a 30-day return window for most items in their original, unused condition. Please note that personalized or custom-made products are final sale unless they arrive damaged.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select your preferred wrapping style on the product page or in your shopping cart before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress.